Before anything, we are doing our best to ensure the safety of everyone involved and while some inconveniences may be caused, we appreciate your co-operation with us. 

For trade customers: Business shall continue for trade customers without any disruptions by strictly observing social distancing norms and wearing marks effectively

General public: Contactless home delivery. Cashless payment is encouraged 

• Dockets will NOT be issued. In some cases or upon request, a text message containing necessary information shall be sent to you.
• When making cash payments, the exact amount should be paid to eliminate the need for giving change. It is encouraged to seal the cash in an envelope to prevent any contact
• Please keep the driveway clear to ensure safety for everyone. 

Precautions to take for pay and collect: We are open for pay and collect services, please read the following:

• You must provide your rego number and estimated time of arrival
• You must define the vehicle’s safe loading limit to ensure we can advise the safe maximum limit for loading
• A docket number will then be issued
• A mobile EFTPOS can be brought to your onsite car park
• You must not exit the vehicle under any circumstance
• Your carrier vehicle will be loaded by our team and upon confirmation, you must proceed to the front to a designated spot where you may tie the loads if needed

Due to current social distancing and no contact rule, we will NOT be able to deliver bags onsite currently. All bags and other hardware supplies shall be placed on the side of the truck since we shall not be moving around your property under any given circumstance

Filming of containers is NOT ALLOWED as this may require you to exit the vehicle 

In case you want to inspect a product, you must communicate it with us in advance during the first call(s)

For the benefit of our staff, entering the office building is strictly NOT allowed

Since the current situation may demand immediate and uninformed changes, Melwyn can make changes without informing anyone in advance. We are still driven and working round the clock to serve you effectively while keeping your well-being and health at a priority.

Please stay safe and in good health!